Structure - Implemented
- "I know what I want to do, I just don't have the time or resources"
- "but they already know our standards and besides we don't pick them, we just maintain them"
- "I don't know where our lighting standards are or when they were last updated"
Options - Obtained
- "we only bid when we have to and have trouble getting bids because....."
- "RFP's are only used for large projects and normally for small stuff we just use emails to request pricing..."
- "we get our rebates and incentives built into the pricing and bids so we don't know how much the rebate pool is for our projects"